At Proftech Power System, we are committed to ensuring that your orders are delivered safely, securely, and in a timely manner. Below is an outline of our shipping policy to help you understand our processes and expectations.
1. Processing Time
- Order Confirmation: Once your order is placed, you will receive a confirmation email. Orders are typically processed within 1-2 business days.
- Processing Duration: Orders are processed Monday through Friday, excluding holidays. Any orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods and Times
- Standard Shipping: Typically takes 5-7 business days for delivery after your order has been processed.
- Expedited Shipping: Available for an additional fee, with delivery expected within 2-3 business days after processing.
- International Shipping: Delivery times may vary depending on the destination country. Customers are responsible for any customs fees or import duties.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
- Free standard shipping is available on orders above a certain amount, which will be specified on our website.
4. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment from our warehouse to your delivery address.
5. Delivery Issues
- Delayed or Lost Shipments: If your order is delayed or lost, please contact our customer service team. We will work to resolve the issue as quickly as possible.
- Incorrect Addresses: Please ensure that your shipping address is accurate. Proftech Power System is not responsible for orders delivered to incorrect addresses due to customer error.
6. International Shipping
- Customs, Duties, and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
- Delivery Time: International deliveries may take longer depending on customs clearance and other factors beyond our control.
7. Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
If you have any questions regarding our shipping policy, please contact our customer service team, who are always ready to assist you.
Thank you for choosing Proftech Power System!